Home > FAQ

Find quick answers to frequently asked questions below:

Website Navigation (finding what you want)
  • Does it matter which internet browser is used?
    Preferred browser is Google Chrome for the best shopping experience.
  • What is the easiest way to start a search?
    Utilizing the categories on the Homepage Top Navigation Bar yields faster search results.

  • How do I refine my search?
    Hovering the cursor over the categories on the Top Navigation Bar will show subcategories that refine your search.

  • For Broad Categories, what is the easiest way to refine the search further?
    Additional refinement
    of search can be accomplished using the Manufacturer, Scale, and Price Point filters on the left side of the page.

  • If I cannot find what I am looking for, what are my options?
    Call Squadron Customer Care at 877-414-0434 — Please note:
    As the situation around the COVID-19 continues to develop, our paramount concern
    has been for the health and safety of our customers and associates. During this time our hours have been adjusted to M-F 9am - 5pm (CST).
My Account
  • How do I create an Account?
  • How do I edit my account information?
  • I forgot my password.
Shoppable Catalog
  • How do I shop the catalog online?
Shipping & Returns (Domestic)
  • How much is shipping?
  • When will my order ship?
  • I'm local, can I pick up my order
  • I received the wrong product.
  • What is your return policy?
International Shipping
  • How much is shipping?
  • When will my order ship?
  • What is the return policy?
Pricing & Billing
  • Do I have to pay Sales tax?
  • I have a question on my charges.
  • I need a copy of my receipt/invoice.
  • What exclusions apply to your 'Lowest Pricing' guarantee?
  • When will my credit card be charged?
  • What does a 'Gateway Response' error mean?
  • Is your site secure?
Drone Registration
  • Do I have to register my drone with the FAA?
How Does Squadron Help Veterans
  • Click HERE to learn how we stand by our veterans
Squadron Blog
  • Click HERE to join our blog and learn great tips.