Do I have to pay sales tax?
I have a question on my charges
- You only have to pay sales tax if you are located in the same state (Texas) as our warehouse.
I need a copy of my receipt/invoice
- Click the Sign in/Register link at the top right hand side of our site to login. Once you are logged in you can compare your order history on our website with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
What exclusions apply to your 'Lowest Pricing' guarantee and how do I submit competitor pricing?
- Click the Sign in/Register link at the top right hand side of our site to login. Once you are logged in you can view and print all of your previous web orders
When will my credit card be charged?
- Exclusions apply to international companies/advertisements, auction sites such as ebay, as well as MAP pricing agreements. Minimum Advertised Price (MAP) is an agreement between suppliers and retailers stipulating the lowest price an item is allowed to be advertised at.
- To submit competitor pricing, you can email us a link to the competitor's advertised price at firstname.lastname@example.org, mail it to us, or you can fax it to 972-242-3775.
What does a 'Gateway Response' error mean?
- Your credit card is not charged until your order is shipped. However, an authorization is obtained when the order is placed which does result in a temporary hold for the order amount. Depending on your bank, most authorizations are released within 3-5 business days. Squadron has no control whether a credit card is accepted or declined. This is determined solely between your credit card issuing bank and our credit card processor (one of the largest in the nation).
Is your site secure?
- If you receive a 'GATEWAY RESPONSE: ERROR. ERROR CONNECTING TO SERVER. THERE WAS AN ERROR RESPONSE COMMUNICATING TO THE PAYMENT GATEWAY SERVER. PLEASE TRY AGAIN IN A FEW MOMENTS' message...99% of the time, this message is generated because the address is not formatted according to the requirement of the website platform. Please check to make sure you have filled out the address information correctly.
- Our website has been validated to have a secure SSL Certificate which provides industry standard data encryption of information transferred from your computer to the website.